Plans continue to move forward to bring permanent, expanded primary care services to Tillsonburg through the Ingersoll Nurse Practitioner-Led Clinic (NPLC).
In the meantime, the Tillsonburg Unattached Care Clinic (TUCC) will continue operating through the summer to provide care for community members who do not have a regular family doctor or nurse practitioner.
As this work progresses, care in Tillsonburg is evolving from a temporary clinic model toward ongoing, long-term primary care services. This means that over time, more patients receiving care through TUCC will be connected to ongoing primary care providers.
Delivering care during this transition is complex, and partners are working closely together to ensure that people can continue to access care locally while building a more stable, permanent system for the future.
Patients who have already visited TUCC will be contacted directly with information about next steps for their care.
Community members who are looking for a family doctor or nurse practitioner are encouraged to register with Health Care Connect by calling 8-1-1 or online at https://www.ontario.ca/page/find-family-doctor-or-nurse-practitioner. Additional information about future patient opportunities with the expanded NPLC in Tillsonburg will be shared as it becomes available.
The Ingersoll NPLC and the Oxford Ontario Health Team and its partners remain committed to keeping the community informed and ensuring continued access to care as this important work moves forward.
Tillsonburg Unattached Care Clinic
Care Options for those without a Family Doctor or Nurse Practitioner
Primary Care Services in Tillsonburg: Update to the Community
Who is this clinic for?
Don’t Have a Family Doctor or Nurse Practitioner? We’re here to Help!
Patients are eligible for care if they:
- Live in the Town of Tillsonburg or Oxford County
- Have no Family Doctor or Nurse Practitioner
Available Services at the Unattached Care Clinic:
The Tillsonburg Unattached Care Clinic provides scheduled, pre-booked appointments for a range of non-emergency health concerns, including:
- Minor Illnesses: Colds, sore throats, urinary tract infections, skin rashes, etc.
- Minor injuries: Sprains, strains, and other mild injuries.
- Other Services: Sexual health, prenatal care, prescription renewals (excluding narcotics), bloodwork requisitions, cancer screening, vaccinations, and specialist referrals.
If you have a health concern that is not listed above, please call the clinic to see if the team is able to assist you with your health care needs.
This is not a walk-in or urgent care clinic. Appointments are required.
The following services are not available:
- Emergency Care – Call 911 or go to your nearest Emergency Department.
- Medical Notes – Forms for employers, insurance, drivers license medical or disability applications.
- Prescription Renewals for narcotics.
Location:
Roulston’s Pharmacy
12-671 Broadway St., Tillsonburg, ON N4G 3T1
Fax number: 519-544-2496
Hours:
Monday 8:30am – 4:00pm
Tuesday 10:00am – 5:30pm
Wednesday 8:30am – 4:00pm
Thursday 8:30am – 4:00pm
Friday 8:30am – 12:30pm
The Clinic will be closed on weekends and statutory holidays.
Book an Appointment
Are you a New Client?
First-time clients are asked to call the clinic directly to book an appointment.
Call 519-544-1185 during clinic hours
Are you an Existing Client?
You can conveniently book your appointment through our Online Appointment Booking portal or Call 519-544-1185 during clinic hours.
Frequently Asked Questions for Community Members about TUCC Operations
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What does “unattached” mean?
“Unattached” means you do not have a Family Doctor or Nurse Practitioner responsible for your ongoing care.
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Do I need to live in Tillsonburg?
You must live in Oxford County to be eligible. Residents from Tillsonburg and surrounding areas are welcome.
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Who will provide my care at the clinic?
The Clinic is operated by the Ingersoll Nurse Practitioner-Led Clinic. A welcoming, experienced team – including a Nurse Practitioner, a Registered Practical Nurse and Medical Office Assistant– help patients get the care they need.
If additional services are needed, the clinic team may refer you to other healthcare providers or community resources to support managing your healthcare needs.
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What should I bring to my appointment?
- Your health card
- A list of current medications
- Relevant medical history or documents
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Will I be assigned a permanent provider?
No. This clinic provides care to those who do not have a Family Doctor or Nurse Practitioner. This clinic does not assign or roster patients to Family Doctors or Nurse Practitioners.
You are encouraged to register with Health Care Connect to be matched with a Family Doctor or Nurse Practitioner, when space becomes available. Visit https://www.ontario.ca/page/find-family-doctor-or-nurse-practitioner or call to register.
To learn what other care options are available for those without a Family Doctor or Nurse Practitioner, visit: https://oxfordoht.ca/primary-care-resources-without-a-family-doctor-or-nurse-practitioner/
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Why is the clinic temporary?
The clinic will operate for one year from its opening date, with the goal of securing ongoing provincial funding to remain open. We know access to primary care is a growing concern, and we’re committed to finding sustainable solutions for the community.
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I have a child under 5, can they go to the clinic?
Yes, the clinic is for all ages.
However, we encourage you to also explore the Oxford County Community Health Centre’s First Five program. This is a program for children aged 0-5 years old who do not have current access to primary care, and/or do not have an Ontario Health Card.
Please note that the First Five Program does not offer episodic care (e.g., for sick visits). The program focuses on:- Well-baby and well-child visits
- Vaccinations
- Navigation and social supports for families
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Is there a cost for this clinic?
No.
Frequently Asked Questions About TUCC Transition to Permanent Services
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Is the Tillsonburg Unattached Care Clinic (TUCC) closing?
No. The TUCC is continuing to operate over the summer while plans move forward for a new, permanent primary care clinic in Tillsonburg.
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Can I still get care at TUCC?
Yes. TUCC continues to provide care for people who do not have a family doctor or nurse practitioner.
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Will anything change with how care is provided?
Over time, services will gradually shift as the community moves from a temporary clinic model to a permanent primary care clinic. This means more patients will be connected to ongoing comprehensive primary care.
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Can I become a patient of the new clinic?
People who live in Oxford County and do not currently have a family doctor or nurse practitioner – and who are interested in becoming a patient of the new Tillsonburg Nurse Practitioner clinic – can find registration information on the Ingersoll NPLC website: https://www.ingersollnplc.ca/
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Do I need to go through TUCC to become a patient of the new clinic?
No. You do not need to visit TUCC to be considered for future primary care opportunities. Appointments at TUCC are intended for people who need care. We kindly ask that they are not booked solely to inquire about becoming a patient, so that care remains available for those who need it most.
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What should I do if I’m looking for a family doctor or nurse practitioner?
You are encouraged to register with Health Care Connect, by either calling 8-1-1 or online at https://www.ontario.ca/page/find-family-doctor-or-nurse-practitioner, which helps match patients to available providers as spaces become available locally.
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What happens if I’ve already been seen at TUCC?
You will be contacted directly with information about next steps for your care as services transition
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Why is the clinic changing?
The community is moving toward a permanent, long-term primary care solution, which will provide more stable and ongoing access to care close to home.
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Why should I want to have an ongoing primary care provider?
- Having an ongoing family doctor or nurse practitioner helps ensure you receive consistent, coordinated care over time, not just when you are sick.
- For individuals: it means better understanding of your health history and less retelling of your story, earlier detection of issues, and more personalized care
- For the community: it supports a healthier population by improving access to preventive care and reducing reliance on hospital emergency services
- For the health system: it allows resources to be used more effectively, ensuring people get the right care, in the right place, at the right time
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When will the new clinic open?
Updates on timing and progress will be shared as construction and planning move forward.
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Will there still be access to care during the transition?
Yes. Maintaining access to care during this transition is a priority for all partners.
Information for Providers About TUCC Operations
Can I refer a patient to the Tillsonburg Unattached Care Clinic?
Patients are not referred to the Unattached Care Clinic. Any eligible patient without a Family Doctor or Nurse Practitioner can schedule an appointment.
Who is this clinic suitable for?
Any resident of Oxford County who is unattached (has no Family Doctor or Nurse Practitioner).
The Oxford Ontario Health Team is supported by funding from the Government of Ontario
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